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COVID Vaccination

For any queries regarding COVID vaccines please do the following:

 πŸ’» access online www.nhs.uk/coronavirus-vaccination

☎ or call 119

Important information for patients currently on hospital waiting lists

The NHS has been working hard to address the backlogs built up during the COVID pandemic. As part of these plans, the NHS will be proactively contacting patients who have been waiting a long time for NHS funded treatment to remind them of their right to request to move to an alternative hospital where they may be seen quicker.

 

From Tuesday 31st October a new digital portal called the Patient Initiated Digital Mutual Aid System (PIDMAS) will be introduced. Patients who have been waiting 40 weeks or more can use this portal to request an alternative choice of hospital.

 

Any patient who is eligible will receive either a SMS text message or a letter from their current hospital explaining how to request to choose a different hospital.

 

Please do not contact the practice regarding this process as we have no information regarding individual patients.

 

The hospital will contact you if you are eligible. Please do not contact them either.

 

Further information about alternative choice is available on hospital websites.

Complaints procedure
You said, We did

Current Protocol/Practice

1. No appointment will be released if you do not disclose your reason(s) for an appointment;

2. Face-to-face apppointments are offered based on your clinical needs following a discussion between the clinician and the patient;

3. Online access and e-consultation are now offered;

4.  We recommend that patients either order their prescriptions online or put a paper request through the front door letter box. Make sure you do so 7 days before your last tablet or dose. Prescriptions are typically ready for collection within 48 working hours of your request;

5. All patients who attend the surgery will be screened for COVID as needed. Our clinical staff reserve the right to decide the level of care you need.

Third Party Calls

The surgery is not able to deal with any members of the general public and all registered patients must be available to verify third party consent for all enquiries and appointment booking.  

Update us with your mobile number and email address

For all registered patients, please kindly update the surgery with your mobile phone numbers for quick updates, and email adddress for online services such as repeat prescriptions, apointments booking, online consultation, etc.

Welcome to Park View Surgery

a large brick building with grass in front of a house

Park View Surgery was established in Hessle in the 1970s and has a history of being a friendly and patient-centred and family-focused practice. Set in a modernised health environment within the National Health Services (NHS), our patient list was aproximately 3,600 in mid 2022. In partnership with the East Riding of Yorkshire Clinical Commissioning Group (ERYCCG) and based on a General Medical Services (GMS) contract, quality patient-focused care is our top priority.

Dr Lee, lead of our dedicated team, is continuing to ensure individualised patient care approaches with a strong emphasis on  confidence, self-caring attitudes, and behaviours of patients. Careful attention and effort are devoted to maintaining our established good partnership with ERYCCG, optimising the available resources and modern technologies for cost-effective and ethical care delivery.

Our Mission

Embracing up-to-date evidence based primary healthcare practice, building on trust, respect and collaborative relationships with our patients, and working with secondary care  and third party health and social services to provide high quality healthcare services to inspire self-caring behaviours

Our Vision

To be recognised as a valuable partner with our service users and health professionals in providing individualised and quality care approaches that inspire good health management and well-being.

Our Core Values

Underpinning our vision and driving our mission are our 4 core values:

  • Integrity and Ethics:  We adhere to high moral principles and professional fundamentals to build a person-focused and family-centred practice that supports our vision.
  • Respect for Human Rights, Privacy and Confidentiality:  Our work is guided and informed by our commitment to respect all individuals and their rights, privacy and confidentiality. We value diversity, commit to equality and strive to build a trusting and nurturing culture where our staff are motivated and supported to give their best to our patients.
  • Innovation and Evidence-Based Practice:  We use resources efficiently and effectively to integrate knowledge and evidence-based policies, programmes, practices, principles and management techniques to continue and enhance collaboration, assessment, communication, decision-making and execution for best possible patient outcomes.
  • Drive and Commitment to Care:  We are passionate about effective quality treatments and sustainable health programmes. Our staff is engaged with drive and commitment to foster compassionate patient relationships and strive to exceed our patients’ expectations.

Achievements & Awards

Clinical Excellence

93.8% achievement in CVD prevention
LAMP July 2023

Achievement in March 2023

Emma Hardy

 

 

We were assessed and verified on 5th August 2019 to have 97% compliance to infection prevention and control stadards as set by the ERYCCG. We want to thank everyone who has visited the surgery, for you have given the environment its due attention, for us to acheive such exceptional results.  While staff at all levels will continue to maintain the same high standard, we wish to thank all in advance to do the same, so that all our service users and providers can continue to enjoy a clean and safe environment.

 

CROP

Disability Drop off

There is one disabled drop off in the front of the surgery.  All visitors should park responsibly using available street parking and should not block the surgery for emergency access.

Our surgery is wheelchair accessible.

Due to resource constraints, we are unable to provide a chaperone wheelchair service. We sincerely apologise for any inconvenience caused.

a house that has a sign on a brick building