Practice Policies

Complaint Policy

As much as we are committed to provide excellent services, there may be times when you think that we could do better. We welcome all our service users to provide us with your views and comments. These will be respected and collated by our administrative team. Your views and comments will be raised at our staff team meeting, where the staff will brainstorm for feasible solutions.

For any other concerns you may have, we would like you to first raise it with us, so that we can see to any adjustments, or improvements as needed. You may contact our receptionist for a complaint form, complete it and return it to the receptionist. If you written to the practice instead, kindly title your correspondence "Complaint" so it could be directed appriopriately to our administrative staff.

Otherwise, we respect your right to raise it with the appropriate authority, NHS-England at telephone 0300 311 2233 or email your concern to or post it by mail to NHS England, PO Box 16738, Redditch, B97 9PT.

Average GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working Park View surgery in the last financial year 2019/20 was £72,176 before tax and NI. This calculation is for 1 full-time GPs and 3 locum GPs, who had worked in the practice for full 12 months.

Home Visit


Home Visits are discretionary and not an absolute requirement of GP terms and services.

All home visits are triaged and assessed from information obtained prior to the visit.

All calls for home visits should reach the surgery by 11am. A clinician will then telephone to discuss the request.


GP Home Visit is requested for patient who is bedbound or is terminally ill or would cause serious harm when moved.

Unsuitable reasons for GP Home Visit:

  • no transport or money
  • have children to manage
  • have mobile individuals (e.g. carer, family member, friend) to help
  • social reason or for convenience
  • have other more appropriate help

Abusing GP Home Visit is a serious matter and risks de-registration from the practice.