All Doctors' appointments are triaged and prioritised for telephone consultations. It is important that you provide accurate information for us to prioritise care.
If you are attending a face to face appointment, please ensure you observe our social distancing rules and wear a face mask. You can get one from any nearby phramacy; if you have difficulty, the surgery can offer you one at a nominal price to cover cost, please ask the reception staff for details.
Stay at home for 14 days if you have the following conditions or have been in contact with people with the following conditions:
- a temperature of 37.8 degree celsius or higher;
- a new continuous cough.
Do not come to our GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you are staying at home. For isolation note for your employer, please go to https://111.nhs.uk/isolation-note
For further information, please access advice about staying at home.
For all other information associated with work and pay, please access: https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-guidance-for-employees
'At high risk of severe illness' & extremely vulnerable from COVID-19 patients - you would be receiving a letter directly from NHS England advisig you the necessary steps to keep safe. You would also be advised ways to to get help and support if you display signs and symptoms of COVID-19 infection.
Help for social support: (01482) 393919; 393939
help for mental wellbeing: https://www.nhs.uk/conditions/stress-anxiety-depression/
Rescue Packs - These are for patients with COPD, who are at risk of having an exacerbation.The Hearsay from social media about obtaining a rescue pack from your GP for COVID-19 infectoin, will not be the case at Park View Surgery.
We wish all our patients who are suspected and/or confirmed with the virus a speedy recovery.
Message from Doctor Lee
What to do when observing social isolation/distancing?
- Get enough sunlight and fresh air (in your own garden/balcony) - keep doors and windows open to allow good air circulation - try to stop smoking if you are a smoker, connect with families and friends using phones, skype and other social media;
- Keep clean and wash hands with soap and running water frequently and use more than 20 seconds for each wash ;
- After each toilet use - wash, instead of using toilet paper;
- Drink plenty of water as tolerated (reduce coffee and tea intake if possible; avoid soft drinks and alcohol binging);
- Have enough rest and sleep;
- Eat a balanced diet;
- Take oral supplements as appropriate or as advised by GPs or pharmacists;
- Engage in wellness activities, such as regular exercise as tolerated, meditation, singing/dancing etc.
- Ensure appropriate use of regular medications to address long term health conditions;
- Read more about Social distancing from https://gov.uk/guidance-on-social-distancing
1. No appointment will be released if you do not disclose your reason(s) for appointment;
2. Post your prescription request to the surgery if you do not wish to use online services. Make sure you do so 7 days before your last tablets;
3. All pateints who attend the surgery will be screened twice, first by the staff on reception and then, by the clinical staff who is attending to you. Our clincal staff are trained to screen and reserve the right to decide the level of care you need.
4. Adhere to our social distancing protocol and wear a face mask when you are at the surgery; clinical staff providing the face-to-face consultations will not enage in small talks with you, please keep conversations short and focus on your health concerns only
5. You are required to leave the premise immediately if you are found to be coughing and have a temperature of 37.8 degree celsius or higher;
6. Anyone proven to be intentionally hiding facts about one's health status and choose to act against social distancing/isolation guidelines as published by NHS and Public Health England may be liable for any damages and costs by the surgery;
7. During this pandemic, the surgery will keep all patients updated of any infomation and/or events which may have a direct impact on you and your families. SMS text whoch is the most efficient way of communication will be used.
8.Wash hands using soap and running water, and please do so for at least 20 seconds. Do not simply reply on alcohol gel rub to clean your hands.
Information that you may need to appreciate these protocols:
Third Party Calls
The surgery is not able to deal with any members of the general public and all registered patients must be available to verify third party consent for all enquiries and appointment booking.
Extra social care help and support for highest risk from COVID-19
You can register yourself on www.gov.uk/coronavirus-extremely-vulnerable
to obtain addional support with daily living tasks such as shopping and social care, ONLY If you do not have families and friends, and you:
1. are solid organ transplant recipient;
2. have cancer undergoing chemotherapy, radiotherapy, immunotherapy or continuing antibody treatment, targeted cancer treatment affectign immune system;
3. have blood or bone marrow cancer;
4. have severe respiratory conditions: cystic fibrosis, severe asthma, severe COPD;
5. have rare diseases and inborn infections (such as SCID, homozygous sickle cell disease);
6. Pregnant and have significant heart disease, congenital or acquired.
Update us with your mobile number and email address
For all registered patients, please kindly update the surgery with your mobile phone numbers for quick updates, and email adddress for online services such as repeat prescriptions, apointments booking, online consultation, etc.
Welcome to Park View Surgery
To be recognised as a valuable partner with our service users and health professionals in providing individualised and quality care approaches that inspire good health management and well-being.
Embracing up-to-date evidence based primary healthcare practice, building on trust, respect and collaborative relationships with our patients, and working with secondary care and third party health and social services to provide high quality healthcare services to inspire self-caring behaviours.
Our Core Values
Underpinning our vision and driving our mission are our 4 core values:
- Integrity and Ethics: We adhere to high moral principles and professional fundamentals to build a person-focused and family-centred practice that supports our vision.
- Respect for Human Rights, Privacy and Confidentiality: Our work is guided and informed by our commitment to respect all individuals and their rights, privacy and confidentiality. We value diversity, commit to equality and strive to build a trusting and nurturing culture where our staff are motivated and supported to give their best to our patients.
- Innovation and Evidence-Based Practice: We use resources efficiently and effectively to integrate knowledge and evidence-based policies, programmes, practices, principles and management techniques to continue and enhance collaboration, assessment, communication, decision-making and execution for best possible patient outcomes.
- Drive and Commitment to Care: We are passionate about effective quality treatments and sustainable health programmes. Our staff is engaged with drive and commitment to foster compassionate patient relationships and strive to exceed our patients’ expectations.
Our Proud Achievements
We were assessed and verified on 5th August 2019 to have 97% compliance to infection prevention and control stadards as set by the ERYCCG. We want to thank everyone who has visited the surgery, for you have given the environment its due attention, for us to acheive such exceptional results. While staff at all levels will continue to maintain the same high standard, we wish to thank all in advance to do the same, so that all our service users and providers can continue to enjoy a clean and safe environment.
Disability Drop off
There is one disabled drop off in the front of the surgery. All visitors should park responsibly using available street parking and should not block the surgery for emergency access.
Our surgery is wheelchair accessible.
Due to resource constraints, we are unable to provide a chaperone wheelchair service. We sincerely apologise for any inconvenience caused.