Please note that the practice lunch hour is from 12:30 PM to 01:30 PM. Kindly avoid calling during this hour to avoid disappointment of delayed response.

All our receptionists are bound by the same code of confidentiality as clinical staff.  Please kindly provide our receptionists with as much relevant information as possible to enable our staff to direct you to the most appropriate service and appointment type.

Our receptionists are here to help deal with your enquiries which can be very complex, we respectfully ask that you be patient and kind. Our practice has a zero-tolerance policy against verbal abuse and harassment of our staff.  

External Social Prescribers are attached to the Surgery. The clinical sessions are held on every Wednesdays between 0930hr and 1700hr for:

1. Bereavement
2. Smoking cessation
3. Uncontrolled excessive alcohol consumption
4. Unexplained loneliness and/or anxiety
5. Feeling depressed and/or having low self-esteem
6. Support with finding leisure activities, learning new skills, finding employment and making new friends

Referrals to Social Prescribers can be provided on recommendations by clinical staff. You can also self-refer, just book an appointment with our receptionists.

Please contact an out of hours GP or NHS 111 for medical help when the surgery is closed. Call 999 for medical emergencies.

Park View Surgery no longer provides out-of-hours services.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need to:

• Treat yourself at home  and be provided with health information or reassurance about what to do
• Go to a Primary Care Centre or A&E or another emergency care service

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member. Calls to NHS 111 from landlines and mobile phones are FREE and the service is available 24 hours.